• You can find answers to the most frequently asked questions here.
  • Quick links to common Retail Link® documents
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  • Questions & Answers

    Account Questions

  • All of our Retail Link® Video Training courses are viewable in your account center. Furthermore, users who register for traditional Classroom Retail Link® training will find supplemental training guides in their account center.
  • To recover your password, visit this page. You will be asked to enter your email address that you used when you set up your account. We will send your login information to your registered email address.
  • Retail Link® Training Videos

  • To view our Retail Link® training videos, login to your account here and click on My Training Videos. You will see a list of videos that you purchased as well as the time remaining to view the video.
  • Yes. Our videos run in the Flash runtime environment, so users will need to make sure that Flash is installed before you will be able to view our training videos. To download Adobe Flash, click here.
  • The Retail Link® training videos are available in your account for 72 hours from the time you purchase the account.